Effective Date: November 2025
This Exchange Policy applies to all products purchased through DHATRI.store, authorized distributors, or direct merchant sales.

At DHATRI Rice, customer satisfaction is our top priority. If you receive a product that is damaged, defective, or incorrect, you can request an exchange. We ensure a smooth and hassle-free replacement process to maintain trust and quality.

You are eligible for an exchange if:

• The product is damaged or defective at the time of delivery.

• You received the wrong product, quantity, or variant.

• The request is raised within 7 days of delivery.

Exchange is not allowed for:

• Opened, used, or partially consumed products

• Products damaged due to improper storage after delivery

• Loose/Unpackaged rice purchased in bulk (unless defective)

• Clearance, promotional, or offer-based items

1. Submit a Request:
   Contact our support team via phone, email, or DHATRI.store "Support" page.

2. Provide Necessary Details:
   Share your Order ID, product photo/video, and the issue description.

3. Approval & Pickup:
   After verification, we will confirm the exchange and arrange a reverse pickup (where applicable).

4. Replacement Dispatch:
   A replacement product will be shipped once the returned item passes inspection.

If the product you want to exchange is out of stock, you will be offered one of the following:

• A refund for the full amount

• An alternate product of equal value

• A store credit valid for your next purchase

For B2B, wholesale, and merchant orders:

• Quantity, quality, or packaging discrepancies must be reported within 48 hours.

• Exchanges will be processed only after assessing the issue and mutually agreeing on terms.

• Bulk exchanges may require warehouse-level inspection before approval.

• Approval: 24–48 hours

• Reverse pickup (if applicable): 2–4 days

• Replacement delivery: 3–7 days depending on location

DHATRI Rice Trading / DHATRI.store
📞 Phone: +91 99024 06387
📧 Email: support@dhatri.store
🌐 Website: www.dhatri.store

📍 Office Address:
No. 765, 2nd Floor, 14th Cross, 60 Feet Road,
Opp. MEI Layout Ground, MEI Layout, Bagalgunte,
Bengaluru – 560073, Karnataka, India

“If there’s ever an issue with your DHATRI purchase, we promise a quick, fair, and hassle-free exchange.”