Returns Policy

• 📦 DHATRI Rice – Returns & Refund Policy

  Effective Date: November 2025
  Applies to: All purchases made via DHATRI.store, direct merchant sales, or authorized distributors.

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  1️⃣ Overview

  At DHATRI Rice, we strive to ensure that every product you receive meets the highest standards of quality and freshness. However, if you are not fully satisfied with your purchase due to damage, defect, or error, we offer a simple and transparent return and refund process.

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  2️⃣ Eligibility for Returns

  You can request a return or replacement if:

  • The product is damaged, infested, or spoiled at the time of delivery.

  • The product received is incorrect (wrong quantity, type, or packaging).

  • The issue is reported within 7 days of delivery.

  Note: Returns are not accepted for products that:

  • Have been opened or partially used after delivery.

  • Were damaged due to improper handling or storage by the buyer.

  • Were sold under bulk order or special discount terms unless defective.

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  3️⃣ Return Process

  1. Raise a Request: Contact our customer care via phone, email, or the DHATRI.store “Support” section within 7 days of delivery.

  2. Provide Details: Share your order number, product photos, and the reason for return.

  3. Verification: Our team will review and approve the request if it meets policy terms.

  4. Pickup/Replacement: We will arrange a reverse pickup or issue a replacement as applicable.

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  4️⃣ Refund Policy

  Once your return is approved and received:

  • Refunds are processed within 7–10 business days.

  • Amounts will be credited back to your original payment method (Bank/UPI/Card).

  • For Cash on Delivery (COD) orders, refunds will be issued via bank transfer or UPI after verification.

  • Refunds are applicable only if replacement stock is unavailable.

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  5️⃣ Replacement Policy

  If a replacement is requested:

  • A new product of the same type and value will be shipped once the returned product passes quality inspection.

  • If the item is out of stock, you will receive a full refund instead.

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  6️⃣ Bulk & Merchant Orders

  • For B2B or wholesale customers, replacement and refund policies are governed by specific trade agreements.

  • Any quantity discrepancy must be reported within 48 hours of delivery.

  • Returns for bulk orders will be handled after inspection and mutual agreement.

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  7️⃣ Non-Returnable Items

  • Loose or unpackaged rice and grains

  • Opened food products

  • Items beyond expiry date

  • Promotional, clearance, or free products

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  8️⃣ Contact Information

  DHATRI Rice Trading / DHATRI.store
  📍 Office Address:
  No. 765, 2nd Floor, 14th Cross, 60 Feet Road,
  Opp. MEI Layout Ground, MEI Layout, Bagalgunte,
  Bengaluru – 560073, Karnataka, India

  📞 Phone: +91 99024 06387
  📧 Email: support@dhatri.store
  🌐 Website: www.dhatri.store

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  ✅ Customer Promise

  “Your trust is our strength. If there’s ever an issue with a DHATRI product, we’ll make it right — quickly and fairly.”