📜 DHATRI.store – Terms & Conditions

Last Updated: [Insert Date]

Welcome to DHATRI.store. By accessing or using our website, mobile application, or services, you agree to comply with these Terms & Conditions. Please read them carefully before using our platform.

1. Introduction

These Terms & Conditions govern your use of DHATRI.store, including all orders, deliveries, payments, and customer interactions.
By accessing our website/app, you accept these terms fully. If you do not agree, do not use our platform.

2. Definitions

• “Company”, “We”, “Us”, “Our” refers to DHATRI.store.

• “User”, “Customer”, “You” refers to any person using the platform.

• “Products” include rice, groceries, and all items listed for sale.

• “Services” include ordering, delivery, customer support, and all platform features.

3. Eligibility

To use DHATRI.store:

• You must be at least 18 years old.

• You must provide accurate contact, address, and payment details.

• Businesses/merchants must provide valid GST, PAN, and KYC documents.

4. Use of Website / App

Users agree NOT to:

• Misuse, hack, or disrupt the platform

• Provide false information

• Copy or resell platform content

• Upload harmful data

• Violate any applicable laws

We reserve the right to restrict or terminate accounts that violate these terms.

5. Product Information

We aim to provide accurate product details (price, weight, quality, stock).
However:

• Real-time stock may vary

• Product images may differ based on packaging updates

• Prices may change without prior notice

6. Orders & Acceptance

• Orders placed are considered offers, not confirmed purchases.

• We may accept or reject orders due to:

  • Unavailability

  • Incorrect pricing

  • Delivery limitations

  • Fraud suspicion

You will be notified of status changes via SMS, WhatsApp, or email.

7. Pricing & Payments

a. Accepted Payment Methods

• UPI

• Debit/Credit Cards

• Net Banking

• Wallets

• Cash on Delivery (COD)

b. Price Changes

Prices may change based on stock, sourcing cost, taxes, or market fluctuations.

c. Failed Payments

If an online payment fails:

• The order will not be confirmed

• Refund will be initiated automatically (if debited)

8. Delivery Policy

• Delivery timelines depend on location & logistics availability.

• Delays may occur due to weather, traffic, or operational issues.

• Delivery attempts:

  • 1st attempt: Primary attempt

  • 2nd attempt: Rescheduled (if customer unavailable)

• If delivery fails after attempts, the order may be cancelled.

Customers must ensure:

• Correct address

• Availability during delivery window

• Valid contact number

9. Cancellation Policy

Customers may cancel orders before they are packed or dispatched.
Cancellation may be denied if:

• Order already out for delivery

• Product is custom-packed (merchant/bulk orders)

10. Return & Exchange Policy

We accept returns/exchanges for:

• Wrong product delivered

• Damaged product

• Quality issues (verified by our team)

Return Requirements:

• Product must be unaltered

• Must include packaging

• Evidence/photo proof required

Final approval is subject to inspection by DHATRI.

11. Refund Policy

• Online payments → Refund credited within 3–7 business days

• COD orders → Refund via bank/UPI after return verification

• Refunds will be issued only after inspection & approval

12. Bulk / B2B Orders

For merchant and wholesale customers:

• Prices are subject to volume & availability

• Private label packaging requires advance payment

• Bulk orders may not qualify for return/exchange

13. User Accounts & Security

• Keep your login credentials secure

• You are responsible for actions taken under your account

• Notify us immediately in case of unauthorized access

We may suspend accounts due to fraud or misuse.

14. Intellectual Property

All content, including:

• Logos

• Product images

• Website design

• Text, graphics, and software

is owned by DHATRI and protected under copyright laws.
Reproduction or reuse is strictly prohibited without permission.

15. Limitation of Liability

DHATRI is not liable for:

• Delay in deliveries

• Loss due to system downtime

• Inaccurate information provided by third-party services

• Customer misuse of products

• Indirect, incidental, or consequential damages

16. Third-Party Services

Our platform may integrate:

• Payment gateways

• SMS providers

• Logistics partners

We are not responsible for failures or delays caused by these external services.

17. Modifications to Terms

We reserve the right to:

• Modify or update these Terms at any time

• Implement changes without prior notice

Your continued use of the platform means you agree to the updated Terms.

18. Governing Law

These Terms are governed by the laws of Karnataka, India.
Any disputes shall be resolved in courts located in Bangalore, Karnataka.

19. Contact Information

For any queries or concerns:

📧 support@dhatri.store
📞 Customer Support Number
🏢 DHATRI Store Operations, Karnataka, India